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Website Success Manager

- Manage the Website Design & Development Process
– Work Remotely & Full-time Flexible Hours

Founded in 2004, Vortala Media serves the healthcare community by developing interactive websites that generate new patients and educate current patients.

Today, thousands of doctors worldwide trust our lead brands (Perfect Patients and Smile Marketing) to manage their practice website and online reputation.

To see how our website service works, watch this 2-minute video.

As a Website Success Manager, you’ll lead our North American clients to create and manage a portfolio of high performing practice websites.

Reporting to the Team Leader, Premium and Production, your job responsibilities will include:

  • Working with new clients to build their practice website. The process starts with a doctor interview where you’ll harvest information for our writing team to craft engaging website content. Then you’ll liaise with our development, design and SEO teams to build the site.
  • Managing a portfolio of live sites. This includes client liaison, website updates, troubleshooting issues and advising on new online methods to maximize site performance.

To secure an interview, you should possess proven experience with; website content management (preferably WordPress), basic HTML skills, direct client service experience (phone and email) and basic online marketing skills (including SEO and social media).

The heart and soul of the role is to be technically adept, super-organized and manage client expectations.

Our culture revolves around our three core values of: Trust, Service and Innovation. All 50 team members work from their own home office somewhere in the world (mostly North America).

As a member of the client services team, you’ll get to meet up with your colleagues once a year in the US for training and team-building.

If you’re looking for a new career challenge with a high tempo team committed to service excellence, please apply today!