Website Production/Support Specialist – Australia or New Zealand Based
Expanding Digital Media Company
Telecommuting (Virtual) Role
Founded in 2004, Vortala serves the healthcare community by developing interactive websites that generate new patients and educate current patients.
Today, thousands of doctors worldwide trust Vortala to manage their practice website and online reputation.
Watch this short video (featuring our flagship brand Perfect Patients) to see exactly how our website service works!
As a Website Production/Support Specialist, you’ll lead our Australian and New Zealand clients to create high performing practice websites. The process starts with a doctor interview where you’ll harvest information for our writing team to craft engaging website content. Then you’ll liaise with our development, design and SEO teams to build the site. This position also serves as a back-up to our support team, answering client questions and troubleshooting issues.
To secure an interview, you should demonstrate:
- passion for building sites with WordPress (including basic HTML skills)
- commitment to excellence in customer service (both email and telephone)
- confidence to host content interviews with doctors (we’ll teach you our interviewing questions and format)
- basic SEO knowledge (desirable, not essential)
Vortala is an Australian company. Our culture revolves around our three core values of: Trust, Service and Innovation. All 50 team members work from their own home office somewhere in the world (mostly North America).
As a member of the client services team, you’ll get to meet up with your colleagues once a year in the US for training and team-building.
If you’re looking for a new career challenge with a high tempo team committed to service excellence, please apply today!